Privacy Policy

1. Data controller

The controller of astral-proiect.md and of the personal data processed through it is ASTRAL-PROIECT S.R.L., IDNO 1011600025789, registered office: MD-2060, Chișinău municipality, Botanica district, 13/7 Cuza-Vodă Blvd., office 3, Republic of Moldova.

Contact: [email protected]; +373 696 59 837; +373 696 11 873.

This policy explains how we use data received from website visitors, contact-form users and persons requesting our professional services. Processing is carried out under Law No. 195/2024 on personal data protection and other applicable laws of the Republic of Moldova.

2. Data we may process

The contact form may collect your name, email address and message. If you contact us directly or request a quotation, we may also process your telephone number, company and position, project details, location, technical requirements, documents supplied voluntarily and correspondence.

The server may temporarily record technical data needed for operation and security, such as IP address, access date and time, and general browser or device information.

Please do not submit sensitive data or documents that are not necessary for your request.

3. Why we use the data

We use data to receive and answer enquiries, contact you, understand project requirements, prepare quotations, provide agreed services, manage contractual and legal obligations, protect the website, prevent misuse and establish or defend legal claims.

Sending a message does not place an order or automatically form a contract. Technical conditions, price and timing are agreed separately. Enquiry data is not automatically used for newsletters or unrelated advertising.

4. Legal grounds

Depending on the circumstances, processing is necessary for steps requested before a contract, performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting the business, or consent where optional features require it.

5. Recipients

Where necessary, data may be accessed by authorised staff, hosting and email providers, website maintenance providers, specialists or subcontractors involved in a project, and public authorities where required by law.

We do not sell personal data or provide it to other companies for their own advertising.

Optional third-party features, such as maps or embedded content, should load only after the relevant cookie choice. Once activated, the provider\u{2019}s own rules also apply.

6. International processing

Some technical providers may process data in other countries. Where this occurs, we use their services as permitted by law and apply the required safeguards.

7. Retention

We retain data only as long as necessary. Enquiries that do not lead to cooperation are normally kept for no more than 12 months after the last communication. Contract and project records are kept during the engagement and afterwards as required by legal and professional obligations. Correspondence required for legal claims may be kept until the applicable limitation periods expire. Security logs are retained for a limited technical period, and the cookie choice for 180 days.

After the applicable period, data is deleted, anonymised or archived where retention is required by law.

8. Security

We apply reasonable technical and organisational measures to protect data against loss, unauthorised access, alteration or disclosure. Access is limited to persons who need the data for their duties.

9. Your rights

Subject to the law, you may request information and access, correction, deletion or restriction, object to processing, request portability where applicable, and withdraw consent. You may also lodge a complaint with the National Centre for Personal Data Protection or apply to a competent court.

To exercise your rights, contact [email protected] or the telephone numbers above. We may request reasonable information to verify your identity.

10. Changes

We may update this policy when the website, services or legal requirements change. The applicable version is the one published on the website with its latest update date.